How a claim reaches your firm
The consumer does the groundwork and makes every choice. Your firm decides whether to accept.
The consumer builds the file
Credit file, breaches matched to the rule and regulator, complaint sent, data request, every provider reply, filed and dated.
The consumer raises a hand
They see the firms holding a seat in their postcode area, in a random order, with each firm's register number and fee basis.
The consumer chooses and sends
They pick the firm, tick the documents, give consent and click send. The passport lands in your firm inbox, and any engagement is between them and you.
What your seat gives you
A seat is infrastructure in the catchments you choose. It is not a purchase of consumers, claims or introductions.
Your firm inbox receives
- The claim summary and its Claim Passport certificate under CPCS/2026.11
- The breaches identified, each with its rule and regulator
- The letters the consumer sent and the replies they received
- The documents the consumer chose to share, and their contact details
- A status you set: contacting, accepted or declined, which the consumer sees
A seat does not give you
- Any promised number of hand raises or instructions
- Access to consumer accounts; you see only the passports sent to you, while consent stands
- Ranking or priority; every seated firm shows on an identical card in random order
- A fee per claim to Wolf; Wolf takes no share of any fee or compensation
The terms every seated firm accepts
No win, no fee
Every claim sent through the platform is taken on a no win, no fee basis. A firm that stops offering it is removed from consumer view.
Register checked
Wolf checks your SRA or FCA register entry before a seat is assigned and shows consumers the date of that check.
Consumers stay free
The passport is free to consumers at every stage. Your fees are agreed with the consumer, in writing, before any work starts.
Pick your catchments
Open seats show on the live map. Choose your areas, send the request, and the seat is held for your firm once the invoice is paid.